1. Which Scheme am I in?
You can use this tool to find out which scheme you are in.
2. How do I access my online account and view my statement?
You can see your account by logging in here. You need your existing Aegon pension account number – you’ll find it on any communications Aegon has sent you and begins with A/00, and your National Insurance number. Once you’ve activated your online services you can download the Aegon app. You’ll have access to all your important savings information and be able to manage your workplace pension on the go.
3. Who can I contact about my Pension?
You can contact Aegon for your personal pension information and support – they are the administrators of the scheme.
Head to TargetPlan – www.aegon.co.uk/targetplan
Call: 01733 353 496
Email: my.pension@aegon.co.uk
The Trustee are here to support you too and can be contacted on email, phone or you can find out more on our website: https://firstbuspensions.co.uk/
Call: 0344 561 8854
Email: contact@firstbuspensionschemetrustee.co.uk
4. How do I know if the recent changes to the pension schemes apply to me?
Any changes to the schemes have been communicated via letter to your home address. We also provided a summary in last years newsletter. If you are concerned about anything you can email the Trustee and we can help to answer specific questions or direct you to the right person.
5. How do I arrange a meeting with a Trustee or Rep?
Please just drop us an email and we would be happy to help.
See question 3 for details.
6. Why do the pension schemes keep changing all the time?
In order to make sure that everything is working as hard for you as possible, sometimes changes need to happen. The Trustee, it’s advisers and the company meet regularly to review the scheme. We also carry out an annual ‘Value for Members’ assessment which you can read more about in the Chairs Statement on the Trustee website.
7. Why has my pension dropped in value?
Pensions are a long-term investment and it’s important to note that while pension values can fluctuate, we have features like diversification and risk management strategies to help mitigate these risks.
8. How can my partner benefit from my pension (when I pass or now)?
You can designate a beneficiary to receive the remaining funds in your account after your death. This could be your spouse or someone else you choose. It is important you keep your Expression of Wish up to date, see the back page.
9. How do I find a lost pension?
To trace pensions from previous jobs, we would suggest getting in touch with your previous employers to find out the status of your pensions. If this route proves to be unsuccessful, you may wish to try and trace your pension through the gov.uk website: www.gov.uk/find-pension-contact-details. This is a free online service to help you trace your pension(s). Also, you can contact the Pension Tracing Service on 0800 731 0193 who may be able to assist.