About Us

This website is to support members of the FirstGroup Pension Scheme (Bus Section), FirstGroup Pension Scheme (Group Section) and First Bus Retirement Savings Plan in finding out more about the Trustees and how to find out more information about their pension plans from the administrators Aptia and Aegon.

Find out which scheme you are in

The Administrator

A pension administrator is responsible for the day-to-day management and operation of a pension scheme. They handle the administrative tasks to ensure the scheme runs smoothly and efficiently for its members.

Key Responsibilities of a Pension Administrator

  1. Processing Contributions & Payments – Ensuring pension contributions are collected and benefits are paid correctly and on time.
  2. Maintaining Member Records – Keeping accurate records of members’ details, contributions, and entitlements.
  3. Handling Member Queries – Answering questions from employees about their pensions, retirement options, and benefits.
  4. Regulatory Compliance & Reporting – Ensuring the scheme meets legal requirements and providing reports to trustees, regulators, and employers.
  5. Calculating Pension Benefits – Working out entitlements based on salary, length of service, and scheme rules.
  6. Managing Transfers & Retirements – Processing pension transfers, early retirements, and withdrawals.

Who Can Be a Pension Administrator?

  • In-house teams within a company
  • Third-party pension administration firms
  • Specialist pension providers

While pension trustees focus on governance and oversight, pension administrators handle the practical, day-to-day running of the scheme. They work closely together to ensure members receive their pensions efficiently and accurately.

The Trustee

Your pension trustee is made up of individuals  responsible for managing and overseeing a pension scheme on behalf of its members (employees or beneficiaries). Their main job is to ensure that the pension fund is run in the best interests of its members and complies with legal and regulatory requirements.

Key Responsibilities of a Pension Trustee

  1. Managing Pension Funds – Ensuring contributions are invested properly and that the scheme has enough assets to meet future pension payments.
  2. Legal & Regulatory Compliance – Following pension laws, tax rules, and reporting requirements.
  3. Acting in Members’ Best Interests – Making fair and unbiased decisions that benefit all scheme members.
  4. Appointing & Overseeing Service Providers – Hiring investment managers, actuaries, and administrators to run the scheme efficiently.
  5. Handling Disputes & Member Queries – Addressing concerns from members and resolving disputes fairly.

Who Can Be a Pension Trustee?

  • Company directors
  • Employee representatives
  • Independent professionals (e.g., lawyers, accountants, or pension specialists)

Trustees must act with care, skill, and diligence—essentially, they’re the guardians of the pension scheme, making sure members’ money is protected and well-managed.

You can find out more about the Trustee for each scheme once you choose First Bus Retirement Savings Plan and/Or FirstGroup Pension Scheme (Bus Section) and/Or FirstGroup Pension Scheme (Group Section).

Remember you could be a member of multiple schemes.